Terms and Conditions

Terms and Conditions (T&Cs) for Sorena Handbag Giveaway

  1. Competition Organizer: The competition is organised by No 14 at Mulberry Silks, located at 14 Downing Street, Farnham, Surrey, GU10 1NS, UK.

  2. Competition Duration: The competition will run from 9:00 AM Friday, 4th April 2025 to 11:59 PM Sunday, 6th April 2025 (UK time).

  3. Eligibility:

    • The competition is open to residents of the UK aged 18 or over at the time of entry.

    • Employees, affiliates, agents, or immediate family members of No 14 at Mulberry Silks are not eligible to enter.

    • Only one entry per person is allowed.

  4. How to Enter:

    • To enter, participants must sign up for No 14 at Mulberry Silks's marketing email list via the designated sign-up form on the website during the competition period.

    • All entrants must provide accurate and complete contact details, including full name and a valid email address.

    • By entering the competition, participants agree to receive marketing communications from No 14 at Mulberry Silks, which they can unsubscribe from at any time.

  5. Prize:

    • The prize consists of one (1) Sorena Handbag - BLUE. 

    • The prize is non-transferable, non-exchangeable, and no cash or alternative prize will be offered.

  6. Winner Selection and Notification:

    • The winner will be selected randomly from all valid entries received during the competition period.

    • The winner will be notified via email within 48 hours after the competition closes (by Tuesday, 8th April 2025).

    • If the winner does not respond to the notification within 7 days of being contacted, No 14 at Mulberry Silks reserves the right to select an alternative winner.

  7. Data Protection and Privacy:

    • By entering, participants consent to No 14 at Mulberry Silks collecting and processing their personal data for the purposes of the competition and for marketing purposes (in accordance with GDPR).

    • Personal data will be handled in compliance with No 14 at Mulberry Silks' Privacy Policy, which can be found on our website.

  8. Liability:

    • No 14 at Mulberry Silks will not be responsible for any injury, loss, or damage to participants or any other person or property arising from participation in the competition or receipt of the prize.

    • No 14 at Mulberry Silks reserves the right to cancel, amend, or suspend the competition if any unforeseen circumstances arise outside of its control.

  9. Publicity:

    • The winner may be asked to participate in promotional activities relating to the competition, including the use of their name and photograph in promotional materials.

  10. General:

    • The competition is governed by the laws of England and Wales.

    • These Terms and Conditions are subject to change at the discretion of No 14 at Mulberry Silks, with any amendments clearly communicated via the website.


Competition Rules (CS)

  1. Competition Overview:

    • The competition is a free-to-enter promotion with no purchase necessary.

    • Participants will have the chance to win a Sorena Handbag by signing up for our marketing emails.

  2. Competition Dates:

    • The competition will run from 9:00 AM Friday, 4th April 2025 to 11:59 PM Sunday, 6th April 2025 (UK time). Entries received outside this period will not be counted.

  3. How to Enter:

    • To enter, simply sign up for our email newsletter by providing your name and email address via the competition sign-up form available on the website.

    • Only one entry per person is permitted. Multiple entries from the same person will be disqualified.

  4. Winner Selection:

    • The winner will be selected randomly from all valid entries received by the competition deadline.

    • The winner will be contacted by email within 48 hours of the competition closing (by Tuesday, 8th April 2025).

  5. Prize Details:

    • The prize is one Sorena Handbag.

    • The prize cannot be exchanged for cash or any alternative items.

  6. Notification:

    • The winner will be notified via email within 48 hours of the competition closing.

    • If the winner does not reply within 7 days of the notification email being sent, an alternative winner will be selected.

  7. Publicity and Privacy:

    • By entering, you agree to participate in any publicity associated with the competition and the use of your name and likeness in promotional materials.

    • Your data will be used solely for the purposes of this competition and marketing emails, in line with No 14 at Mulberry Silks' Privacy Policy.

  8. General:

    • The competition is governed by the laws of England and Wales.

    • No 14 at Mulberry Silks reserves the right to amend or cancel the competition at any time without notice.

 

PUBLISHED 03/04/2025 13:27PM

Delivery

At No.14, we are committed to delivering your order quickly and efficiently. Please review our delivery schedule below.

Next-Day Delivery

  • Orders placed by 1 PM (Monday – Thursday) will be delivered the next day.
  • Orders placed after 1 PM on Thursday will be delivered on Monday.
  • Orders placed on weekends or public holidays will be processed on Monday and delivered on Tuesday.

Delivery Information

  • Delivery Partners: We work with trusted couriers to ensure timely delivery.

If you have any questions or concerns about your order, please contact us at mulberrysilksonline@gmail.com.

We’re happy to assist you.

Returns

7-Day Hassle-Free Returns & Exchanges

At No.14, we want you to shop with confidence and love every piece you wear! If something isn’t quite right, we’ve got you covered with our 7-day return and exchange policy.

Return & Exchange Guidelines

- Items must be unworn, unwashed, and in original condition (tags & packaging intact).
Returns must be requested within 7 days of delivery.
- Items marked as  Sale are not eligible for return.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

How to Return or Exchange

  1. Submit a Request – Email us at mulberrysilksonline@gmail.com with your order number.
  2. Ship it Back – Once approved, you’ll receive return instructions. Pack your item securely and send it back.
  3. Get Refunded or Exchanged – Once received and inspected, refunds will be processed within 5 business days to your original payment method. If exchanging, we’ll ship out your new item ASAP!